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Shipping & Returns

 

Return Policy

Outsider Tactical does not warrant or guarantee any products. Any applicable warranties or guarantees are those offered by the manufacturer. Generally however, we are willing to help facilitate a return to the appropriate manufacturer.

In some cases the manufacturer authorizes Outsider Tactical to provide a brand new item in place of a defective/damaged item. However in many cases the manufacturers prefer to handle their own returns directly with the reseller or consumer.

For specific warranty information please contact our customer service department Monday thru Friday 8:00 AM to 6:00 PM Eastern Time. Outsider Tactical is not responsible for any freight fees, air shipping fees, or any other costs incurred during the return process. Outsider Tactical will gladly assist in merchandise returns, either directly or indirectly, for up to 30 days from the original purchase date only.

For more information on factory-direct returns, please contact the manufacturer or customer service outsidertactical@gmail.com.

"New-in-box" defective and/or damaged items

Outsider Tactical will provide replacement merchandise for "new-in-box" defective items. This includes items found to be defective prior to use within 7 days period of receipt. All such returns must be authorized prior to return. All return freight charges must be prepaid by the customer and are not refundable. Once an item has been used, or shows signs of use, the warranty is at the discretion of the manufacturer and not Outsider Tactical. Our customer service staff can assist you in contacting the manufacturer.

Non-defective returns

Non-defective returns must be authorized and are subject to a 5% restocking fee ($10 minimum). All return freight charges must be prepaid by the customer and are not refundable. Non-defective returns will either be credited or exchanged at the discretion of Outsider Tactical unless the warranty policy, as listed by the manufacturer, specifically outlines a different course of action.

RMA Procedure

Please note, we do not issue verbal RMA's. To initiate a return request, please email our customer service department at outsidertactical@gmail.com. Please include the item number, original order number or invoice number, and specific issue with the item at hand. Once the appropriate information is obtained, we will email an RMA number to you along with shipping instructions. Each box must be marked with this number or it will not be accepted.

Merchandise Credits

Please note that Outsider Tactical will not credit merchandise before it is received for any reason. In the case of damaged/defective merchandise, or mis-shipments, the original item must be received before a replacement is sent or a credit issued. Customers may request that a replacement item be shipped prior to return of the original item. In doing so the customer assumes all risk if the original item is not returned, or is returned and not found to be defective. Please note returns may take as long as 14 days to process.


If you need to return an item, please Contact Us with your item number, order number and specific details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Warranty Information

As stated above, Outsider Tactical does not yet warrant or guarantee any products. Any applicable warranties or guarantees are those offered by the manufacturer. Generally however, we are willing to help facilitate a return to the appropriate manufacturer. Please visit our Manufacturer Warranties page for a list of the manufacturers we host on our site accompanied with links to their warranty policies. If you have trouble with the warranty process, please reach out to us via our Contact Us page and we will do our best to support you. We recommend registering your products on the manufacturer's website(s) in order to guarantee that they're protected by these warranties (if applicable).